Verifying DNS Record when adding a new domain and getting error message "We didn't detect that you added this record" or "Missing Record"
When adding a new domain, end users might encounter an error message saying "We didn't detect that you added this record or Missing Record" just like the screenshot below
Verifying the DNS record typically involves checking the domain's DNS settings to ensure everything is correctly configured. To verify if the DNS records are correctly set up, you can use DNS lookup tools:
Step 1 - Got to https://toolbox.googleapps.com/apps/dig/ and it supposed to show you this page below:
Or you can also try the link below if in the event that the link above is not working:
Network Tools: DNS,IP,Email - Make sure to change the category to DNS Check before searching.
Step 2 – Gather the domain of the affected user that you want to verify the DNS then search it on the Google Admin Toolbox just like the image below:
Step 3 – Please make sure to Select the SOA (Start of Authority) Record before searching it, this is to make sure that it will show you up all the necessary details of the DNS that you need to see or you can select any record below if you are looking for a specific record that you are looking for. You can check the image below for your reference.
Step 4 – If you select the SOA Records as a search, It will show you the results like Retry, Refresh, and TTL.
Retry - Retry Duration in the context of DNS lookup refers to the amount of time that a DNS resolver or client will wait before retrying a failed query. This typically happens when the initial DNS query fails to get a response, possibly due to network issues, the DNS server being down, or other reasons.
Refresh - Refresh Duration in the context of DNS lookup refers to the period of time that a DNS resolver or client will wait before it checks or queries the DNS records again after they have been initially retrieved.
The Refresh Duration is typically associated with the Time-to-Live (TTL) value of a DNS record, which specifies how long a record should be considered valid or cached. The Refresh Duration essentially dictates when the cached DNS records should be rechecked with the authoritative DNS server for potential updates.
For example, When the record doesn't exist the first time round. Microsoft caches the response, when Refresh and TTL is showing 1 Hour and 5 Minutes, after the said duration, it will detect the record that the End User recently added.
Note: We can give the link to the end user and guide them to use it to prove to them that the entries are there and for them to provide the duration of the records to take place on the system.